Peco Energy An Exelon Company

#Very Professional

Look I know thier a business, but growing up in Philly I remember when they cared about helping you, it so much about just getting as much from you as they can, look I'm an adult, I know bills are part of living, but you can't always see hard times are when things get tight, they use to go that extra step and really help. I know Alot of people abused the help and I'm sure that's part of it and for the most part the people I speak to are nice, they also have people that are beyond unpleasant to deal with when your facing financial difficulties. I'm not saying anyone should be entitled to anything, like I said it's part of life. Just wish they dealt with customers depending on how that costumer has been in the past and not liable everyone the same and treat everyone lije their trying to get over on them, it's a shame but the company has really declined in help, service, care and overall support for people going threw hard times. Atleast in my dealings with them.

PECO's customer service is not too bad considering how busy they get. And they are always friendly to me. I usually overpay my bill months in advance so I don't have to write out and mail as many checks.

It amazes me how Peco has the most horrible service ever. I made a payment and was given wrong information by their customer service representative and it has yet to been fixed. They say a supervisor will call you back within 24hours and they do not. If your issue results in an overpayment they do not give you the money back. You have to jump thru hoops to get your own money back. What is the fairness in that.. but yet quick to turn you off for none payment.