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- General Info
- Our pet hotel is built just for dogs and cats. We don t move into a warehouse or a strip-mall and call it a pet resort. We ve spent countless hours ensuring that our facilities are designed to meet each of our guests needs. We offer full-access to our customers regarding their pet s accommodations. You are welcome to visit for a tour anytime during our business hours. We ll show you everything indoor rooms, outdoor play areas, even where we prepare their meals! We believe that it is essential for you to trust us with your pet. Be very concerned if a pet boarding facility blocks off certain areas to the public. We want you to feel welcomed and familiar with our pet resort. Our spacious rooms are the cleanest in the industry. Take a look around at other pet boarding options you ll see the difference! We have specially designed heating and air conditioning systems that ensure a comfortable and healthy environment. Our canine guests enjoy large outdoor play areas 365 days a year. Outdoor time is essential for the well-being of your pet. Fresh air and sunlight keeps playtimes exciting, their potty breaks regular and PetSuites routine consistent. You will love our state-of-the-art facility, but the thing that separates us from other boarding providers is our friendly, experienced and professional staff. We are simply the best at what we do.
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- BBB Rating
- Services/Products
- Behavioral Training Cat Boarding Cat Day Care Cat Daycare Dog Boarding Dog Day Care Dog Daycare Dog Grooming Dog Training Obedience Training Socialization Training
- Brands
- Excel, Furminator
- Payment method
- check, debit, discover, visa, amex, mastercard
- Location
- Located off the Gene Snyder between Shelbyville Rd and Old Henry Rd
- Neighborhood
- East Louisville
- Amenities
- Reservations Accepted,Tours,Pet Accessories,Pet Beds,Pet Sitting,Cat Condos,7 Days A Week,Spa
- Associations
- Better Business Bureau
- AKA
PetSuites
- Other Link
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Reviews
08/03/2017
Was a good place to board your pet until about 6 months ago. Not sure what happened (staff/management change); but the service is now abysmal. When trying to make a reservation, the girl on the phone was all over the place, extremely unhelpful, and then downright rude. Asked for a manager and was told they would be busy for an indeterminate amount of time, Asked to be called back by management and left my contact information- no call. Made a reservation with another boarder and found out PetSuites has a dog flu problem right now. Will not be leaving my pets in the care of these people.
09/02/2014
I have taken my two cats to Petsuites for five years usually at least six times per year, four visits being extended stays. To say they are treated with love and kindness is an understatement, so much so when one was ill the manager personally took him to our own vets more than once for treatment. My cats are always happy upon arrival, settle straight into their room and, embarrassingly, sometimes one of them does not want to come home! We have relocated and I am honestly struggling to find pet care which even comes close to the facilities offered here and am certain I won't be able to find such caring staff.
05/30/2013
Pet Suites bathed, shaved and removed outrageous number of ticks from my dog today. Tania and Stacy patiently helped my highly anxious dog. He is 5 years old and has only been groomed twice in his life due to extreme anxiety. Other places actually turned me away because of the difficulty this situation presented. Roscoe made two very special friends today and my other dogs thank you also
01/07/2011
Wow, this place is the best. I've been taking my elderly dog there for years and they consistently offer great service. A few weeks ago, I took my newest dog there. She is a shelter rescue and was so nervous when I got adopted her. I had a last minute trip planned and had to board her. The staff was so accommodating and patient with my new dog, Shasta. They knew how nervous she was and really took extra time to make sure she was settled in. She did great while there and hopefully, she will be like my other dog that runs to the door whenever we pull into PetSuites parking lot. I've tried all of their services - boarding, grooming and the daycare. They are a real stand up company that offers quality products and service!
10/28/2010
Sam, a young, talented groomer, at PetSuites, is EXCELLENT! I would not take my dogs anywhere else. She has a rare energy that calms my animals down. They stop shaking when she walks out to greet us. Love PetSuites and love Sam.
12/17/2009
I tried Petsuites pet resort the other day with my 6 month old boxer. He loved it! Really nice staff and super clean. He did the group doggie day care and was so calm the rest of the night. I'll try overnight boarding too!
Details
Phone: (502) 244-2202
Address: 1200 Avoca Station Ct, Louisville, KY 40245
Website: PetSuites Home Site
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